We were struck with two brownouts yesterday in the office. Rather than wait it out and distrupt our work schedule, I decided to call Meralco’s call center number, 16211.

As with other big companies, its an autmated system that greets you when you call Meralco. The good thing about browout inquiry is that the system can accurately provide the time when electricity will be restored. In the first inquiry, the system notified of an emergency line problem and that service should be back by 2pm. Electricity returned a little past 1pm.

In the next brownout, I called a few minutes after experiencing the outage. The system then gave a notice that service will be back at 3:30pm or 30 minutes after. Service returned at 3:20pm.  

In both instances, it was good for me to know when electricity would be back so we can adjust our work activities. Great service Meralco for this system!

Note: you need to have your service identification number ready to use their automated system.