Effective customer service is significant in any business, it attracts more customers and money of course.  When a customer is satisfied with the service of the store for instance, he/she will pass it instantly to others which is great.

The Philippine Trade Training Center is  inviting all small/big time businessman to attend their seminar on Good Customer Service that will be held twice this year.

Part of the discussion will be the following:

• Your organization’s corporate image
• Understanding your customers
• Communication: A key to effective customer service
• telephone Ethics
• Handling customer complaints and inquiries
• Achieving customer satisfaction

The seminar will be on May 26, 2009 and on August 12, 2009 at the PTTC Center, Pasay City (beside World Trade Center).

For inquiries, please contact:

Ms. Susan Bellezo at 468-8962-70 or e-mail her at tbmd@pttc.gov.ph, info@pttc.gov.ph. Or visit theri website www.pttc.gov.ph